Pamela J. Watkins

HR and Management Consultant

Management & HR
Training Courses

Business and Management Communications:

• Business Writing Made Easy
• Documenting Interviews and Investigations
• Managing Conflict in the Workplace
• “But that’s the way we’ve always done it.” – Overcoming Resistance to Change
• Dealing with Difficult People (Employees, customers)
• Communication Plans – How to create and implement
• The Customer is always Right – Right?
• How to Manage Organizational Change
• Communicating with Tact and Diplomacy – What to say and how to say it
• Listening Skills for Leaders
• Team Creativity and Problem Solving
• Strategic Planning for Organizational Success
• Cross-selling at the Customer Service Desk

Human Resources Training:

• Recruiting and On-boarding
• Creating a Positive Culture in Your Organization
• Succession Planning
• Terminations – the Do’s and Don’ts
• Job Analysis and Job Descriptions
• Exit Interviews – learn the basics of creating and conducting interviews
• Effective Interviewing
• Ways to Coach – Counsel – Discipline
• Strategic Workforce Planning
• Performance Management
• Performance Improvement Plans and Last Chance Agreements
• HR Metrics
• Hiring and Firing
• No, It’s Not Okay – Sexual Harassment in the Workplace
• Interviews and Investigations for Complaints
• Creating an Effective Orientation (on-boarding) Program
• Understanding, Encouraging, and Managing Workplace Diversity
• HR for Non-HR People
• The Foundations of HR
• Risk Assessment Training for Managers
• You’ve been promoted…. now what? New supervisor training
• Tough Talk – Having difficult conversations
• High Impact/Low-Cost Employee Retention
• Employer Branding for Recruiting and Retention